Let me tell you a little story....
I have a friend who is planning a quick trip to Vegas with her husband along with her aunt and uncle who are flying out from New Jersey. The uncle, who has a terminal illness, wanted a last hurrah in Las Vegas with his favorite niece. One of the days they are going to be in Vegas also happens to be the uncle's birthday. What a party!!
My friend thought it would be a nice idea to have a spectacular birthday cake ordered for the occasion and they would bring it to the restaurant to enjoy after the birthday dinner...Friend called up a well known bakery in Las Vegas and ordered a birthday cake in her uncle's favorite flavor...Carrot Cake...to be picked up prior to dinner.
When my friend called to tell me the plans...I said "Oh, too bad you didn't use RETRO BAKERY in Las Vegas." They are locally owned and operated by a couple with 2 young daughters and though I have met neither Kari nor Brian, they seem like the nicest couple. (I read Kari's blog!)
My friend proceeded to cancel the order at said well known bakery and called up Retro to see what they could do for her. She spoke with Brian and he said he would make her a spectacular birthday cake for more within her budget! Success!
What type of cake did my friend want? Carrot Cake of course....Brian said they didn't make it :(
My friend said that was all right...Vanilla loves Vanilla would be fine and that her uncle would enjoy his day to the fullest as it would more than likely be his last birthday....
Do you know what Brian said after he heard that?
He would make the carrot cake and it would be spectacular! Did you read that??? HE WOULD MAKE THE CARROT CAKE...even though that is not a flavor they make at Retro...he would do it...and they would DELIVER the CARROT CAKE to the restaurant for them!
I cried when my friend told me and nearly cried as I typed this...Great Customer Service is what will keep you going..I believe...Now that's what I'm talking about...
Thank you Kari, Brian and Retro Bakery!
(Please note, the cupcake picture is not Retro's but mine. I made them for above friend's daughter's birthday...I just didn't want a pictureless entry!:) )